Returns & Exchanges

okoan.com strives to ensure that our customers are satisfied with their purchases; however, we understand that there may be a need to request a return or exchange. 

Cancellation

We accept order cancellation before the product is shipped or produced（Normally orders will ship within 1-3 business days of processing payment）. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email us (contact@okoan.com  ) for return shipping address.

Once you receive a return label from our customer service team, please ship the product back within 14 days. We do not charge restocking fee. If you received a free item or a gift with purchase, you can either return it with the package or keep it. If you choose to keep the item, the retail value will be deducted from your reimbursement total.

The following reasons are covered by our 30-day full refund/exchange policy.

(okoan.com is responsible for the return postage and replacement costs)

• We sent the wrong order or item, you received any broken items, or you received a product that is of poor/defective quality.
• You received an incorrect product if the product looks different from the product photos provided by okoan.com.

Our 30-day LIMITED COVERAGE Return/Exchange Policy covers the following reasons.

(Customer is responsible for the return postage and replacement postage).

(okoan.com does not refund any shipping costs).

• You have chosen the wrong size.
• Personal reasons, due to a change of mind, personal taste, etc.

Our 30-day return policy does not cover the following reasons, and we are not liable for these issues.

• Products are damaged by misuse, mishandling, or poor maintenance.
• Thirty days after receiving the product, they are considered non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 business days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at contact@okoan.com