Returns & Exchanges

Please contact us at online service for all refund inquiries. All refunds must be approved by a member of customer service. Returns sent without approval will not be accepted. 

The following conditions must be met in order to qualify for a refund:

  • A return must be requested within 30 days of your purchase date. The company does not provide refunds for requests made outside of 30 days of purchase date. If for some reason your order was received outside the 30 day window, you have 7 days to request a refund after receiving your order.

  • Exchanges can be made within 30 days of your purchase date.
  • You must return the product to the return address provided via email to receive a refund. The item must be in original condition with all tags.  All returns are subject to inspection and we have the right to refuse any returns. 

  • The customer is responsible for purchasing their own return label and shipping the item out. The item must be shipped within 7 calendar days of getting authorization on returning your item. If your items are not shipped within 7 calendar days, your refund will not be processed.

  • When requesting a return , please provide your order number, photo of your item and reason for return at online service.

Warranties, shipping costs, and insurance will not be refunded under any circumstances 

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Items Marked Final Sale
  • Heated Jackets that are marked final sale
  • Personalized items
  • Gift Cards
  • Warranties

Please note: Orders CANNOT be changed, modified, or canceled after checkout as all orders immediately go in to processing.

-------------------------Refund Policy---------------------------

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it . We have the right to refuse any returns.

When returning/exchanging please keep the following in mind:
  • Items must be unworn and unwashed with tags on in original boxes
  • Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.


For your return, we ask that you please send us a photo of your item. Our email is

    There are certain situations where only partial refunds are granted (if applicable) 

    All items must be shipped within 7 business days of refund approval. If item is shipped after 7 days, we are unable to process your refund. 

    Refunds (if applicable)

    Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days. Please contact us at online service if you do not receive this. 

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at online service

    Exchanges (if applicable)

    If you need an exchange, please contact our support team. We will provide you a gift card/voucher upon receiving your return.  Please keep in mind that our exchange policy is the same as our return policy. 

    Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, contact our customer care team at online service within 7 business days from delivery date. You must send us proof of the defective item by sending a photo or video. 

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Tracking must be provided to us within and item must be shipped 7 days of refund approval. If items are not shipped within 7 calendar days, your return will not be accepted. 

    Order Cancellations

    Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase.  This includes but isn’t exclusive to changes like the following:

    • Changing the item

    • Delivery/billing address

    • Adding items to your order

    • Shipping method

    • Order Cancellation

    Cosswe Store is not responsible for returns until they reach our returns center.  Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost , stolen in-transit , or delivered to an address that is not ours. 

    Please contact online service for our return address for your specific item.